1. Processing Time

Orders are processed within 3-5 business days of receiving payment.

We will notify you if there are any delays in processing your order.

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2. Shipping Rates and Methods

Shipping rates are calculated at checkout and are based on your delivery location and order size.

We use reputable courier or postal services to ensure timely delivery.

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3. Delivery Times

Delivery within New Zealand typically takes 3-10 business days after processing.

International delivery times may vary depending on the destination.

Delays may occur during peak periods or due to unforeseen circumstances.

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4. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking information (if applicable).

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5. Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us within 14 days of the expected delivery date.

We will work with the courier or postal service to resolve the issue and, where appropriate, offer a replacement or refund.

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6. Incorrect or Incomplete Address

Please ensure your shipping address is correct when placing your order.

We are not responsible for delays or losses due to incorrect or incomplete addresses provided by the customer.

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7. Returns Due to Non-Delivery

If an order is returned to us due to non-delivery (e.g., unclaimed or incorrect address), additional shipping fees may apply to resend the item.

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8. Contact Information

If you have questions or concerns about your shipment, please contact us at:  theophilaf@gmail.com

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This Shipping Policy is effective as of 27/01/2025