TERMS & CONDITIONS
Terms & Conditions
By purchasing a book from this website, you agree to the following terms and conditions:
Pricing and Payment
All prices are in New Zealand dollars (NZD) and include GST (if applicable).
Payments must be made in full at the time of purchase using the payment methods provided on the website.
Shipping and Delivery
Orders are processed within 3-5 business days of purchase.
Delivery times may vary depending on your location. Please allow up to 10 business days for delivery within New Zealand.
Theo is not responsible for delays caused by postal or courier services.
Returns and Refunds
If the book arrives damaged or is defective, please contact us within 14 days of receiving your order to arrange a replacement or refund.
Change-of-mind returns are not accepted.
Proof of purchase is required for any refund or replacement.
Privacy and Security
Your personal information will be collected, stored, and used in accordance with New Zealand privacy laws.
Payment information is processed securely, and we do not store your credit card details.
Liability
To the fullest extent permitted by New Zealand law, Theo is not liable for any indirect, incidental, or consequential damages arising from the purchase or use of the book.
Contact Information
For inquiries about your order, please contact us via the contact details provided on the website.
These terms and conditions are governed by the laws of New Zealand. By making a purchase, you acknowledge and accept these terms.
Privacy & Safety
Your privacy is important to us.
This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with New Zealand privacy laws, including the Privacy Act 2020.
1. Information We Collect
We may collect the following types of personal information when you use our website or services:
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Name and contact details (e.g., email address, phone number, delivery address).
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Payment information (processed securely; we do not store credit card details).
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Any other information you provide when contacting us or purchasing from us.
2. How We Use Your Information
We use your personal information to:
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Process and deliver your orders.
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Respond to your inquiries and provide customer support.
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Improve our website and services.
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Send updates related to your purchase (e.g., shipping notifications).
3. Sharing Your Information
We do not sell or rent your personal information. We may share your information with third parties only when necessary, such as:
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Courier or postal services to deliver your order.
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Payment processors to handle transactions securely.
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When required by law or to protect our legal rights.
4. Data Security
We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
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Access and correct your personal information.
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Request the deletion of your personal information, subject to legal requirements.
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Opt out of receiving marketing communications.
6. Cookies
Our website may use cookies to improve your browsing experience. You can manage your cookie preferences through your browser settings.
7. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
8. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us.
This Privacy Policy is effective as of 28/01/2025.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments